Position Overview
Radish is a groundbreaking corporate catering program, whose recipes are designed by some of the best chefs in the country, including Michelin-starred Bay Area chefs, Top Chef winners, and beloved local restaurants. Radish focuses specifically on employee meals, primarily individually packaged or plated meals served in offices, but also including grab-and-go, remote employee dining and other use cases.
The Account Manager is responsible for managing the account and running service at a location serving up to 250 guests per meal service, for breakfast, lunch and dinner. At this client location, all food is produced offsite, so the onsite team will not be responsible for meal prep - but will receive meal components daily and – once the kitchen is up and running – oversee their reheating, finishing and assembly in an onsite finishing kitchen, and at
client-facing stations. Most meals are served as fully-composed dishes from multiple stations each serving a
daily-changing menu.
The Account Manager’s duties fall into three main categories: 1) service leadership, 2) event and special feature
planning, and 3) program administration. This position requires an exceptional level of passion, maturity, and commitment to hospitality. Management style is equally important as client and guest engagement style. Radish management is expected to lead by example and uses an instructive teaching style to empower and motivate their team to give their all on a daily basis; to provide an environment of respectful communication, and to help cultivate opportunities for advancement & growth, while providing exceptional hospitality to our guests and detail-oriented, proactive account management for our clients.
Responsibilities
Including but not limited to...
Service Leadership
❖ Ensures that the hospitality experience associated with the Radish name, and with the celebrity and local
chefs who partner with Radish, exceeds expectations across the board, and lives up to the standards of
excellence associated with these chefs and restaurants.
❖ Supervises the setup and execution of service, while leading guest-facing, front-of-house service roles.
❖ Participates in setup of cafe space for daily service
❖ Prepares and prints daily signage and labels, including digital signage
❖ Prepares menus on Canva. Handles all general updates, seeks out assistance for larger updates or questions as needed.
❖ Thoroughly reviews menus details each day, and participates in the daily lineup and tasting with staff
before service. Reviews service plan with all staff.
❖ Leads guest engagement on the floor during service, ensuring that guests are aware of and excited about
offerings, informed about dietary parameters, and overall treated to an experience of exceptional
hospitality.
❖ Gathers guest feedback and relays it to other team members as needed to continually improve service
offerings and experience.
Program Administration
❖ Maintains program financial documentation using Total Party Planner event planning software. Establishes
daily POs encompassing all services, and tracks all changes and updates to these POs.
❖ Tracks all updates to equipment and compostable POs and submits these invoices on a regular basis.
❖ Sends invoices on required schedule and in required format.
❖ Serves as primary point of contact, handling all client requests for guest count, programmatic,
dietary, logistical and other adjustments
❖ Serves as direct liaison and conduit of information between client, guests, onsite staff, and TFS/Radish
leadership – including the Senior Account Manager, Operations Team, Crew Supervisor, Warehouse
Director, etc.
❖ Proactively gathers and acts upon guest and client feedback
❖ Manages guest messaging systems, including but not limited to signage, ordering platforms,
announcements, newsletters, and in-person verbal communications.
❖ Directly manages all Radish vendors, including outside food vendors serving client location
❖ Serves as Radish’s Representative at meetings with client, dispelling important information to the Senior
Account Manager and all other applicable parties
❖ Ensures that core administrative and operational tasks delegated to other onsite team members are
executed completely, consistently and with exceptional attention to detail. Helps improve systems as
needed over time. These tasks include:
➢ Time and temperature logs and other QA documentation.
➢ Cleaning and sanitation procedures and logs
➢ Daily equipment inventory lists and communicates them back to the kitchen.
➢ Daily overages regarding all meal services, as well as cold-case and other items.
➢ Oversees all employee breaks and time clock adherence.
➢ Guest feedback documentation
❖ In collaboration with the Crew Manager and Director of People Operations, participates in employee
performance management, including annual evaluations, as well as ongoing and as-needed feedback.
Event Planning
❖ Plans, executes and supervises all non-standard services and services requiring outside vendors, including
but not limited to
➢ Pop-ups and special treats
➢ Ad Hoc meeting services and events
➢ VIP events and other requests by client as needed.
Requirements
❖ 2-3 years of FOH management, Account Management, and/or Catering/Event management experience
required.
❖ 1-3 years experience in fine dining restaurant settings, including Michelin starred, SF Chronicle 3-Starred
or higher or the equivalent.
❖ 1-3 years of corporate catering or onsite corporate dining experience preferred
❖ Infectious passion for food and hospitality
❖ Excellent organization and communication skills; Must be proactive, detail-oriented, accountable, and
professional
❖ Strong work ethic, leads by example, teaching-focused management style
❖ Servsafe Certified with Manager Certification, or willingness to obtain certification.
❖ Computer and administrative skills
❖ Able to work on your feet for up to 10 hours, participate in lifting and carrying 25+ pounds
❖ Ability to make two-year commitment preferred
Required Certifications
What We Offer
The position offers a competitive salary and benefits, sustainable hours, the opportunity for creative input, and definite potential for long-term growth and advancement within a thriving and rapidly growing company.
Salary: 80,000 - 90,000 (DOE)
At the time of this posting, this role is eligible to participate in the following benefits:
● Commuter Benefits
● Daily Staff Meal
● Paid Sick Leave
● Paid Vacation
● Medical, Dental, & Vision
● Flexible Spending and Health Savings Accounts (SF City Option)
● 401(k) Retirement Savings Plan with an employer match
If you are interested and qualified, please apply!
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