Job Description

Overview

Enterprise Mobility has an exciting part time opportunity for a Customer Service Representative! This position's hourly pay is $21.00 / hour and is located at the Kahului Airport Enterprise location 96732.

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This role is available as regular full time which include the following benefits:

* Time Away from Work (paid time off)

* Employee discount

* Retirement savings plan including 401k with match and profit sharing

* Health Insurance

* Life Insurance

* Dental Insurance

* Vision Insurance

* Training and development

As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority.

Responsibilities

* Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

* Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

* Meet and greet customers in a friendly and timely manner

* Provide directions and general assistance

* Assist to assess condition of rental upon return

* Process returns, check-ins and exit kiosk transactions

* Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

* Understand and communicate rental terms and conditions, vehicle features and other services

* May sell optional protection products, upgrades, fuel options and other additional equipment

* Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

* Clean vehicle interior and exterior by hand or by operating washing equipment when needed

* Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

* Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

* Must be at least 18 years old

* High school diploma or GED equivalent preferred

* Must have a valid drivers license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years

* No drug or alcohol related conviction on driving record in the past 5 years

* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

* Apart from religious observation, must be able to work a full time, flexible schedule of 40 hours per week (closing shift 2:30pm-11:00pm + delayed flights) which includes weekends and holidays

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