Job Description
Job Description
Job Description
About Primecare Home Care:
At Primecare Home Care Services, we believe in delivering exceptional care with integrity, passion, and love. As a licensed Private Home Care provider, we offer Structured Family Caregiving. Our commitment to providing the highest quality care is at the forefront of everything we do. At Primecare Home Care Services, we prioritize CARE. Our culture is shaped by our core values, which include being caring, reliable, honest, punctual, and professional. We believe in fostering an environment where compassion and dedication are valued and rewarded. We strive to create a supportive and collaborative atmosphere for our team members, promoting personal growth and professional development.
Position Summary: Under the direction and supervision of Senior Structured Family Caregiver (SFC) Manager, aligning with the Director of Sales, the Health Coach Manager- Social Worker implements scheduling strategies and coaching that support Primecare Home Care Services and its Field Training Offices. Making sure our clients and caregivers are taken care of is a big part of this position. The Health Coach Manager-Social Worker is responsible for overseeing the Health Coach - Social Workers. Their roles consist of scheduling IDT (Interdisciplinary Team) meetings as needed, covering visits that are missed. These meetings consist of face-to-face contact with the client and caregiver and with the case managers telephonically. The Health Coach Manager- Social Worker supports family caregivers and their care recipients through a combination of empathy, technology, and proven methods of care. This individual provides dedicated support, education, and guidance to caregivers, giving them tools and confidence to enable better care for loved ones at home. This person is required to travel within a 150-mile radius from their designated work site to provide the in-person training . Support and resources are provided via telephony and digital chat technology, using evidence-based methods of care that address both health care and social needs.
Responsibilities: - Provides leadership and sets the direction for the Health Coach- Social Worker.
- Provide guidance, support, and mentorship to ensure the Health Coach- Social Workers have the resources, training and assistance they need to perform their roles effectively.
- Provide insight, support and guidance to navigate challenging situations and decisions.
- Monitor caseloads, review documentation, and conduct regular evaluations to assess performance and adherence to regulations.
- Encourage teamwork, facilitate communication, and address conflicts or issues that may arise within the team.
- Advocate for the needs of both the Health Coach- Social Workers and clients within the organization.
- Responsible for evaluating the performance of the Health Coach- Social Workers, providing feedback, and addressing any performance concerns or issues through coaching, disciplinary actions, or additional support as needed.
- Engage, motivate, coach, and educate caregivers via face-to-face meetings.
- Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals.
- Manage a schedule to ensure all visits are completed weekly and timely.
- In collaboration with key stakeholders, determine caregiver and client eligibility; problem solve to efficiently move families into service.
- Track, manage and document every visit in EHR System making sure all visits are completed timely and info is documented timely ensuring compliance with state mandates.
- Research opportunities for referral to external supports and services
- You will collaborate with consumers & caregivers to complete Quality Assurance compliance items on a semi-annual basis.
- Escalate issues when appropriate to the Senior SFC manager as it pertains to consumer changes in status.
Minimal Qualifications: - 2 years experience in case management, experience working with elderly and disabled.
- Prior experience as a CNA, Marketer, Behavioral Support Specialist or Social Worker
- Ability to commute within 150 radius from the designated home office daily.
- Exceptional active listening and communication skills with strong empathy
- Tech savvy with comfort using (and teaching others to use) mobile apps.
- Ability to multitask in a multi system environment; proficiency with Microsoft Office required; case.
- Proficiency with Microsoft Office required.
- Thrives in a fast paced, start-up environment.
- Solid understanding and experience in care planning/case management is required
Flexible work from home options available.
Job Tags
Home office, Flexible hours,