Overview Are you a people person? Be a First Citizens person! Join our Duluth branch team and make a difference. This full-time role will be located at 2775 Buford Highway in Duluth, Georgia. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates, processing teller transactions and other customer service requests, and facilitating customer awareness and education of bank capabilities, tools and resources. You will be responsible for identifying and referring sales opportunities to the appropriate bank partner; this position supports the sales efforts of a branch team. A successful candidate will demonstrate: Management Skills: Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks Influence: Capable of building rapport with different personalities to drive positive results Agility: Able to process information and move quickly through problem resolution Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs The base pay for this position is generally between $24.85 and $33.62 per hour. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: Qualifications Required - Please Note that prior banking experience is required for this position: Bachelor's Degree AND 1+ years of experience in the operations/management of a retail bank branch OR High School Diploma or GED AND 5+ years of experience in the operations/management of a retail bank branch Preferred Items: Management or supervisory experience of a team of 2+ people Vault management Strong working knowledge of Microsoft Office Ability to communicate effectively, in-person and via phone/e-mail
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