Job Description
Join our team as a Patient Relations Specialist, enhancing patient experience across our locations in Chautauqua, Cattaraugus, and Chemung counties. Join a team focused on delivering the best patient experience to ensure that our patients keep returning to The Chautauqua Center for their health care.
Duties & Responsibilities
· Enhance Patient Experience: Resolve patient feedback and concerns promptly and efficiently via phone, text, email, and web platforms.
· Conflict Resolution: Own and manage all patient feedback programs, working closely with the quality, risk, and compliance team.
· Analytics: Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.
· Patient Satisfaction: Work with all departments to set and communicate performance expectations related to patient experience. Design and execute initiatives to enhance the overall patient experience.
. Travel to other sites occasionally.
· Performs other related duties, as directed.
Experience
· Minimum 5 years in a health care setting
Technical Skills
Proficient in data entry and analysis, experience using Excel and other Microsoft Office programs.
Soft Skills:
· Strong written and verbal communication skills
· Ability to handle difficult situations with patients
· Excellent critical thinking and problem-solving abilities
· High attention to detail
· Exceptional organizational and multitasking skills
Minimum Qualifications
Bachelor's degree from an accredited college or university in Social Work, Health & Human Services, or other social science; and one (1) year of paid, full-time responsible experience in an administrative, supervisory, or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or
A satisfactory equivalent of education, training, and/or experience.
Valid Driver's License
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