Patient Advocate Job at TCC Health, Mayville, NY

dE5RSlJHak9zSTZVRUtpbXJkQ3M2VWo2cFE9PQ==
  • TCC Health
  • Mayville, NY

Job Description

Job Description

Job Description

Join our team as a Patient Relations Specialist, enhancing patient experience across our locations in Chautauqua, Cattaraugus, and Chemung counties. Join a team focused on delivering the best patient experience to ensure that our patients keep returning to The Chautauqua Center for their health care.

Duties & Responsibilities

· Enhance Patient Experience: Resolve patient feedback and concerns promptly and efficiently via phone, text, email, and web platforms.

· Conflict Resolution: Own and manage all patient feedback programs, working closely with the quality, risk, and compliance team.

· Analytics: Collaborate with the team to develop reporting mechanisms and communication processes. Identify performance improvement opportunities for team members.

· Patient Satisfaction: Work with all departments to set and communicate performance expectations related to patient experience. Design and execute initiatives to enhance the overall patient experience.

. Travel to other sites occasionally.

· Performs other related duties, as directed.

Experience

· Minimum 5 years in a health care setting

Technical Skills

Proficient in data entry and analysis, experience using Excel and other Microsoft Office programs.

Soft Skills:

· Strong written and verbal communication skills

· Ability to handle difficult situations with patients

· Excellent critical thinking and problem-solving abilities

· High attention to detail

· Exceptional organizational and multitasking skills

Minimum Qualifications

Bachelor's degree from an accredited college or university in Social Work, Health & Human Services, or other social science; and one (1) year of paid, full-time responsible experience in an administrative, supervisory, or consultative capacity performing functions related to the coordination and delivery of patient care services or similar functions in a hospital or a health care setting; or

A satisfactory equivalent of education, training, and/or experience.

Valid Driver's License

Job Tags

Full time,

Similar Jobs

Nannies of St James

PHILADELPHIA, USA + travel: **Permanent, Live-in Nanny** (G8 + B10 years) Job at Nannies of St James

PHILADELPHIA, USA + travel: **Live-in Nanny** (G8 + B10 years)late winter/early spring start $$$$ (**USA passport/Green card + confident driver essential**)We have a fabulous opportunity in Philadelphia, USA for a Live-in Nanny (G8 & B10 years). Due to strict US employment... 

GPAC

Estate Planning Attorney Job at GPAC

Trust & Estates Associate AttorneyEstablished law firm is seeking a Trust & Estates Associate Attorney to add to their growing team!Trust & Estates...  ...high-net-worth trust and estates administration, estate planning, probate, gift tax, asset protection, succession planning,... 

Crook County

GIS Technician Job at Crook County

 ...information technology team by managing and executing geographic information system (GIS) projects. This role involves utilizing the ESRI suite of technologies, with a focus on ArcGIS Pro, to perform spatial analysis and manage geospatial data. The technician will... 

Kellogg PEAK Initiative

Groundskeeper Job at Kellogg PEAK Initiative

 ...turn and push mowers, tree trimming tools, etc. REQUIREMENTS & CERTIFICATIONS Must be able to pass PEAKs motor vehicle background check and driver training and safely drive PEAK vehicles, including a 12-passenger van. Must be at least 18 and/or have a high... 

Li & Fung Limited

Menswear Design Intern Job at Li & Fung Limited

 ...opportunities?Here is what you need to know about the job:Company Overview:Join an established apparel company in NYC as a Menswear Design Intern . This full-time, paid internship offers college students the chance to work on real-world projects, contributing to a fast-...