Job Description

Helping Our Most Vulnerable Change Their Life Stories

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing programs as well as drug and alcohol rehabilitation. Learn more at .

Continuous Quality Improvement - Corporate

Serving those who serve others. The Continuous Quality Improvement (CQI) Department supports the programs of VOALA through data collection and validation, identifying, describing, and analyzing strengths and problems and then supporting the Evaluation Department and the Programs as they implement and update best practices. The CQI Department works with all VOALA programs to ensure their hard copy records and electronic databases meet legal and funder requirements, and reviews selected program procedures for compliance with funder requirements and goals. The CQI Department strives to ensure that all VOALA programs are “audit-ready”.

JOB SUMMARY AND PURPOSE

Under the direction of the Director of CQI and Programmatic Compliance Lead, the Policy Analyst will support in the overall programmatic compliance at VOALA, in addition to the attainment and ongoing accreditation of CARF.

The Policy Analyst will develop, review, modify, and maintain new and current Program and VOALA-wide policies and guidelines. The main responsibility is to ensure that these policies are clear and easy to understand by employees and stakeholders. This role will be in charge of keeping records of any policy changes, including revisions, updates, and deletions.

The Policy Analyst is also responsible for supporting in the development, review, modification, and maintenance of new and current consent forms and program documentation. This role will be in charge of keeping records of any consent forms and document changes, including revisions, updates, and deletions.

DUTIES AND RESPONSIBILITIES

• Creating systems and processes to ensure existing policies, consent forms, and documents comply with contractual and grant requirements.
• Updating systems, policies, consent forms, documents, procedures, and postings to ensure compliance.
• Recording notes from audits for future improvements and creating action plans (with accountability) for implementation with the responsibility to ensure the improvements occur for VOALA, SCADP, and affiliates.
• Creating, managing, reviewing, and monitoring all Program and VOALA policies, procedures, handbook, documents, and practices across the CQI Department, Human Resources, and internal/external legal counsel to ensure all are legally compliant with federal, state, and local laws and regulations for VOALA, SCADP, and affiliates.
• Following procedure and processes to have all policies and consent forms approved prior to dissemination.
• Creating, managing, reviewing, and monitoring all consent forms and program documentation.
• Assessing gaps and opportunities for improvement of policies and processes, consent forms, documentation, and recommending practical solutions for VOALA, SCADP, and affiliates.

Qualifications

REQUIREMENTS:

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.

EDUCATION:

• Bachelor’s Degree or equivalent combination of education and work experience (4 years of relevant experience/coursework).

EXPERIENCE:

• Three years of experience in Policy, Legal, or Technical writing.
• Experience with completing comprehensive documents that can be used in legal matters.

PREFERRED QUALIFICATIONS:

• Ability to speak and understand Spanish.

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