Job Description

Job Description

Job Description

Salary:

Summary

Amazon, Google, Facebook, American Express . . all of these companies rely on AnswerLab's research to support key business and product decisions. We are a growing leader in a rapidly-growing industry and we are looking for a full-time Recruiting Coordinator to support our Research Operations team.

For more information about AnswerLab, please visit 

Job Purpose

As a Recruiting Coordinator, you will work closely with a Recruiting Team, Team Leaders, and clients to successfully execute UX research projects through the recruitment of research participants. In this role, you will be responsible for managing between 5-8 recruitment projects simultaneously. This position reports to a Team Lead.

The candidate selected for this role should be located in the Phoenix area and comfortable working in an office environment. You will be expected to work within a COVID-vaccinated office environment. Only AnswerLabbers who are fully vaccinated will be allowed access to the Phoenix office. Meaning at least 14 days have passed since receiving the second dose of a double-dose COVID-19 vaccine or at least 14 days have passed since receiving the first dose of a single-dose vaccine. 

Job Responsibilities 

• Review initial project details and create a recruitment plan
• Create and maintain project milestones and timelines for every project through completion
• Collaborate with clients to understand the target audience(s) we are seeking to recruit
• Write the participant screener to use in recruitment of participants, or provide recommendations on the screener when provided
• Use participant databases to find the right people based on the target audience(s)
• Craft recruitment plans outside of the participant database, should creative solutions be required, for studies with complex target audiences; This may involve coordination with other teams or vendors to source niche profiles
• Contact potential participants to schedule a research session
• Manage participant expectations on time investment and all pertinent project details
• Create thorough and solution-oriented communication to clients
• Manage client expectations through proactive communication and planning to ensure team alignment
• Ensure all non-disclosures and consent forms are signed by participants prior to their participation
• Track participant attendance to each project
• Ensure timely delivery of participant incentives
• Collaborate and support other team members on projects, tasks, or timelines
• Provide relevant insights on processes and tools to other team members and/or clients

Knowledge, Skills and Experience

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for candidates who have the personal characteristics to thrive in a growing client-focused business. The ideal candidate will likely meet many or most of the job criteria listed below.

• 1-2 years of experience with coordination, scheduling and managing of internal and external resources or similar role
• Preferred familiarity with market research studies, focus groups, UXR/user research, or design research
• Superior organizational skills, unflagging attention to detail and demonstrated commitment to the accuracy and completeness of information
• Service-oriented and responsive
• Ability to independently manage priorities and communications in a high volume, client-driven environment
• Excellent written and verbal communication skills and well-developed interpersonal skills
• Self-motivated and thrives in a fast-paced, growth-oriented, and time-critical environment
• Exceptional time management skills
• Quick learner and ability to multitask with minimal supervision
• Associate’s degree or equivalent experience

In addition to expertly meeting the requirements outlined above, your success will be measured on our eight Core Values:

AnswerLab Core Values:

1. Build trust
2. Provide amazing service
3. Support and encourage inclusivity
4. Jump in to help others
5. Handle change with flexibility
6. Innovate our products and processes
7. Explore creative solutions to challenges
8. Make AnswerLab a great place to work

Physical Requirements

• Extended hours may be required to meet project deadlines
• Willingness to work shifted hours to service different time zones
• Sitting for extended periods of time

Note: This job description is subject to change at any time.

At AnswerLab, our mission is to create experiences people love. This means we strive to make our company a great place to work for people from all walks of life. Hiring people from a wide variety of backgrounds makes our company stronger and helps us achieve our mission.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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