Job Description

Job Title: Scheduler - Work From Home

Company: LoneStar Voyages

Location: Remote

Job Type: Full-time/Part-time 

Responsibilities:

1. Appointment Coordination: Schedule and manage appointments for travel consultations and meetings between clients and travel advisors, optimizing scheduling efficiency and minimizing conflicts.
2. Calendar Management: Maintain accurate and up-to-date calendars for travel advisors, executives, and team members, ensuring availability and effective time management.
3. Client Communication: Communicate with clients via phone, email, or other channels to confirm appointments, provide appointment details, and address scheduling inquiries.
4. Follow-up: Conduct follow-up calls or emails to confirm appointments, remind clients of upcoming meetings, and gather necessary information or documents prior to appointments.
5. Database Maintenance: Update and maintain client databases and scheduling systems with accurate appointment information, client preferences, and relevant notes.
6. Administrative Support: Provide general administrative support to the team, including data entry, document preparation, and organization of scheduling-related materials.
7. Meeting Logistics: Assist with arranging virtual meetings, video conferences, and teleconferences, including sending meeting invitations and coordinating technical requirements.
8. Performance Tracking: Monitor and track scheduling metrics and key performance indicators, providing regular reports to management to assess scheduling efficiency and effectiveness.

Qualifications:

1. High school diploma or equivalent; additional education or training in office administration or scheduling is preferred.
2. Proven experience in appointment scheduling, calendar management, or administrative support, preferably in a remote work environment.
3. Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
4. Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
5. Proficiency in using scheduling software, calendar applications, and other productivity tools.
6. Ability to work independently with minimal supervision, while also collaborating effectively within a virtual team environment.
7. Adaptability and flexibility to handle changing priorities and deadlines in a fast-paced work environment.
8. Customer service orientation and a commitment to delivering exceptional service to clients and team members.

Benefits:

1. Competitive pay commensurate with experience.
2. Flexible work hours and the ability to work remotely from any location.
3. Opportunities for professional development and advancement within the company.
4. Positive and collaborative work environment within a passionate team of travel enthusiasts.

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