Job Description

BryComm is seeking a full-time Service Coordinator to join our team. This role offers opportunities for growth in tandem with the company's expansion. As a Service Coordinator, you will handle various customer service functions, including dispatching, scheduling, and tracking service calls, while supporting other business areas as needed.

RESPONSIBILITIES:

• Manage incoming customer calls, including service dispatching, tracking, scheduling, and handling general inquiries.
• Enter and update site information in ViewPoint.
• Provide support and backup for other business areas when needed.
• Create and dispatch work orders for planned maintenance and service using ViewPoint.
• Complete Service Agreement work orders as required.
• Accurately and promptly enter work order purchase orders into ViewPoint and process orders.
• Attend weekly planning sessions.
• Conduct weekly service paperwork reconciliation. 
• Perform weekly timesheet data entry.
• Schedule and follow up on all monthly maintenance customer accounts, ensuring timely communication with contract customers, key customers, and subcontractors.
• Meet monthly to discuss expiring contracts and review upcoming preventive maintenance (PM) visits.
• Monitor and follow up on subcontractor pricing.
• Process and approve invoicing.
• Administer the check-in/checkout process of Technicians in accordance with company safety policy.
• Advise the Service Manager of any missing or late Technicians.
• Provide Specialists with badging and access to customer sites.
• Ensure Specialists have completed all customer-specific training and maintain a log for badging access and training.
• Establish and maintain a customer satisfaction follow-up and call-back procedure.
• Assist with customer satisfaction surveys.
• Provide feedback to the Service Manager.
• Update, maintain, and develop customer service folders.
• Procure parts/materials for service work orders.
• Provide service quotes to customers with the assistance of the Service Supervisor.
• Perform administrative tasks such as photocopying, filing, typing correspondence, and taking minutes.
• Perform other duties and responsibilities as requested or required.

QUALIFICATIONS:

• Excellent communication and customer service skills.
• Proficient in using ViewPoint or similar software.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Team-oriented with a proactive attitude.

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