Telephone Triage Medical Assistant Job at Desert Orthopaedic Center, Las Vegas, NV

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  • Desert Orthopaedic Center
  • Las Vegas, NV

Job Description

Job Description

Job Description

As a telephone triage medical assistant you are answering patient's calls and determining if they need to talk directly to the medical teams or if phone notes can be taken for teams to call them back at a later time. This position requires extreme attention to detail, patience, and compassion. You will be dealing with calls regarding patient's complaints, concerns, and general questions. In this position you are assisting patients over the phone so the medical teams can care for the patients in clinic. This position plays a vital role in patient care. You are working with all the different teams to facilitate the highest quality medical care. This can be a great opportunity for growth and medical experience. 

Apply directly at

Qualifications:

  • Previous customer service experience
  • Previous medical office experience
  • Previous computer experience
  • EMR knowledge preferred 
  • Ability to keep composure and thrive in a stressful environment 
  • Ability to work well with others
  • Phone etiquette
  • Answering multiple phone lines
  • Attention to detail
  • Bilingual is a plus

Pay is DOE

Company Description

Our primary goal is excellence in the care of our patients. We are committed to providing streamlined, efficient, subspecialty, state-of-the-art orthopaedic care of the highest quality found anywhere in the nation along with a highly respected, one of a kind, group of physicians.

Company Description

Our primary goal is excellence in the care of our patients. We are committed to providing streamlined, efficient, subspecialty, state-of-the-art orthopaedic care of the highest quality found anywhere in the nation along with a highly respected, one of a kind, group of physicians.

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