Job Description
Position Summary:
As one of a four person supervisory team, incumbent works directly for the Toll Collection Manager and assists the Toll Collection Manager in the 24/7 operation of the toll plaza. The primary responsibility is to ensure all necessary staff is present in their assigned area to process traffic at our toll plaza efficiently.
This position includes duties in both an indoor and outdoor environment. Toll Shift Supervisors will be required to walk, stand for long periods of time, ascend and descend a spiral staircase, and perform duties in all weather conditions. Work hours can vary based on operational need. Incumbent may be required to lift and carry up to 50 lbs along with other physical duties involving pushing, pulling, and lifting.
Direct Relationships:
Tolling Shift Supervisors interact regularly with the following individuals or groups:
- Toll Collection Manager
- Toll Collectors
- Control Room Operators
- Company leadership, include the COO, Safety Manager, Director of HR, and IT Manager
- Skyway Customers
Position Responsibilities:
- Provide leadership and support to SCC employees and customers
- Observe for safety and security issues and take corrective action as necessary
- Following departmental policy, schedule the personnel necessary to efficiently process expected traffic in our plazas. Make necessary adjustments in the staff as dictated by events or as directed. Authorize the use of overtime to achieve these requirements and mandate overtime as necessary
- Responsible for traffic management and staffing configuration at the toll plaza to ensure efficient flow of traffic
- Responsible for covering Toll Collector/Control Room Operator work breaks, and providing emergency coverage for both roles in the event of unexpected traffic backups
- Prepare weekly lane schedules to meet company demands
- Responsible for covering shifts when absences occur in the Toll Collection and Control Room Departments
- Review and compare Toll Collector timecard hours and schedule every week
- Reconcile money several times during shift, including preparation of Toll Collector deposits and ensuring all monies are accounted for at the end of shift
- Review all forms and paperwork for full completion and accuracy
- Keep management abreast of all traffic issues, including but now limited to backups and accidents
- Compile recap report upon shift completion
- Supervise in a union environment in accordance with guidelines set forth in the most current collective bargaining agreement
- Utilize various computer programs and reports to monitor and review employee break times, work status, and availability to work along with traffic reports and overtime records. Accurately update these records as directed
- Report policy violations and other issues and concerns to the Toll Collection Manager
- When necessary, counsel employees and make disciplinary recommendations Toll Collection Manager and Human Resources
- Ability to maintain confidentiality, and the ability to keep information secret when necessary, under a wide range of circumstances.
- Complete checks of the toll plaza at various times of the day and night
- Render basic first aid when necessary
- Complete reports for workplace injuries
- Monitor supply inventories
- Perform other duties as required
Qualifications:
- High school diploma/ GED
- Must have proven organization skills
- Effective verbal and written communication skills
- Must possess the knowledge and skill necessary to effectively perform on the job training of new hires
- Knowledge and experience in Microsoft Office suite
- Ability to apply company policies in a consistent manner with the best interest of the company in mind
- Must possess the ability to manage in a fast-paced, high-stress environment while providing a high level of customer focus
Desirable experience:
- 2-4 years past supervision experience preferred
Skyway Concession Company
Job Tags
Outdoor, Shift work, Night shift,